.scxPanel{display:flex;flex-direction:column;min-height:0;height:100%;background:#fff}.scxStatus{display:flex;align-items:center;gap:10px;padding:10px 20px;font-size:12.5px;background:#f4f6f8;border-bottom:1px solid #EEF0F3;color:#1f2a37}.scxStatus.isWaiting{background:#fff8e6}.scxStatus.isActive{background:#e8f6ee}.scxStatus.isClosed{background:#f1f3f5;color:#6b7684}.scxStatusText{flex:1;min-width:0}.scxStatusSub{display:block;color:#6b7684;margin-top:2px}.scxList{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:12px;min-height:0}.scxRow{display:flex;gap:8px;align-items:flex-start}.scxRow.isMine{flex-direction:row-reverse}.scxAvatar{width:30px;height:30px;border-radius:50%;background:#edf0f3;color:#6b7684;display:flex;align-items:center;justify-content:center;font-size:14px;flex:none}.scxAvatar.isAgent{background:var(--primary-color, #2C6FB0);color:#fff}.scxBubbleWrap{max-width:78%;min-width:0;display:flex;flex-direction:column}.scxRow.isMine .scxBubbleWrap{align-items:flex-end}.scxSender{font-size:11.5px;font-weight:700;color:#6b7684;margin:0 4px 2px}.scxBubble{background:#f4f6f8;color:#1f2a37;border-radius:4px 14px 14px;padding:9px 13px;font-size:13.5px;line-height:1.5;word-break:break-word}.scxRow.isMine .scxBubble{background:var(--primary-color, #2C6FB0);color:#fff;border-top-left-radius:14px;border-top-right-radius:4px}.scxBubble.isPending{opacity:.65}.scxBubble.isFailed{background:#fdecec;color:#8a1f1f;border:1px solid #F3B9B9}.scxBubble.isRecalled,.scxRow.isMine .scxBubble.isRecalled{background:transparent;color:#8a94a3;font-style:italic;border:1px dashed #D5DAE1}.scxText{white-space:pre-wrap}.scxAttachment{margin-top:6px}.scxImage{max-width:220px;max-height:180px;border-radius:8px;display:block}.scxRow .scxBubble a.scxFile,.scxRow .scxBubble a.scxFile:hover,.scxRow .scxBubble a.scxFile:focus,.scxRow .scxBubble a.scxFile:active{color:inherit!important;text-decoration:underline;word-break:break-all}.scxFileSize{opacity:.7;font-size:11.5px}.scxMeta{font-size:11px;color:#9aa5b1;margin:3px 4px 0;min-height:14px}.scxFailed{color:#b42318}.scxLink{border:none;background:none;padding:0;color:var(--primary-color, #2C6FB0);text-decoration:underline;cursor:pointer;font-size:inherit}.scxLoadOlder{align-self:center;border:1px solid #DDE2E8;background:#fff;color:#6b7684;border-radius:999px;padding:4px 14px;font-size:12px;cursor:pointer}.scxHint{text-align:center;color:#9aa5b1;font-size:13px;padding:24px 12px}.scxHint.isError{color:#b42318}.scxComposer{border-top:1px solid #EEF0F3;padding:10px 20px 12px;background:#fff}.scxComposerRow{display:flex;align-items:flex-end;gap:8px}.scxInput{flex:1;resize:none;border:1px solid #DDE2E8;border-radius:14px;padding:8px 12px;font-size:13.5px;line-height:1.45;max-height:110px;outline:none;background:#f9fafb;color:#1f2a37;font-family:inherit}.scxInput:focus{border-color:var(--primary-color, #2C6FB0);background:#fff}.scxInput:disabled{background:#f1f3f5;cursor:not-allowed}.scxHiddenInput{display:none}.scxIconBtn,.scxSendBtn{width:34px;height:34px;border-radius:50%;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;flex:none;font-size:15px}.scxIconBtn{background:transparent;color:#6b7684}.scxIconBtn:hover:not(:disabled){background:#f1f3f5}.scxSendBtn{background:var(--primary-color, #2C6FB0);color:#fff}.scxIconBtn:disabled,.scxSendBtn:disabled{opacity:.45;cursor:not-allowed}.scxFileChips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.scxFileChip{display:inline-flex;align-items:center;gap:5px;background:#f1f3f5;border-radius:999px;padding:3px 6px 3px 10px;font-size:12px;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.scxChipX{border:none;background:none;cursor:pointer;color:#6b7684;padding:2px;font-size:10px}.scxCenter{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:24px 32px;gap:10px}.scxCenterIcon{width:64px;height:64px;border-radius:50%;background:var(--primary-color, #2C6FB0);color:#fff;display:flex;align-items:center;justify-content:center;font-size:28px}.scxCenterTitle{font-size:17px;font-weight:800;color:#1f2a37}.scxCenterBody{font-size:13.5px;color:#6b7684;max-width:420px;line-height:1.55}.scxPrimaryBtn{border:none;background:var(--primary-color, #2C6FB0);color:#fff;border-radius:999px;padding:9px 22px;font-size:13.5px;font-weight:700;cursor:pointer}.scxPrimaryBtn:disabled{opacity:.55;cursor:not-allowed}.scxGhostBtn{border:1px solid #DDE2E8;background:#fff;color:#1f2a37;border-radius:999px;padding:5px 14px;font-size:12px;cursor:pointer;flex:none}.scxGhostBtn:disabled{opacity:.55;cursor:not-allowed}.scxClosedBar{padding:12px 20px;text-align:center;border-top:1px solid #EEF0F3;background:#f9fafb;font-size:13px;color:#6b7684}.scxClosedBar .scxPrimaryBtn{margin-top:8px}.scxDivider{display:flex;align-items:center;gap:8px;margin:10px 0;color:#8c8c8c;font-size:11px}.scxDivider:before,.scxDivider:after{content:"";flex:1;height:1px;background:#e8e8e8}.scxRating{border-top:1px solid #EEF0F3;padding:10px 14px;display:flex;flex-direction:column;gap:8px;align-items:flex-start;background:#fafbfc}.scxRatingTitle{font-weight:700;font-size:13px}.scxRatingThanks{padding:8px 14px;font-size:12px;color:#1f7a4d;background:#f0faf4}